??????, ?? ???????????? ??? ?????? ????? ?????? ????????? ??? ?? ??????????? ??? ?????????????? ??? ????????? ????????????.?? ????????? ???????????? ?????????? ??? ??????? ?? ????????? ???????? ??? ?? ????????, ???? ????? ??? ?????????????????? ????.Often the best way to determine this out is to make a buyer journey map that addresses all touchpoin